TOTTENHAM COURT ROAD DIRECT TERMS AND CONDITIONS

The following terms and conditions apply to all transactions on this site. The terms listed are subject to change at any time. Please read them carefully and print a copy for future reference. To order goods using this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

Product information

The intention of Tottenham Court Road Direct is that any information on the web site should be as accurate and up to date as possible. However Tottenham Court Road Direct cannot guarantee the reliability or accuracy of the information contained in its pages. Further information can be found on Manufacturer's websites. Tottenham Court Road Direct holds a huge range of products in stock for immediate delivery. Once the order is placed, the customer will be sent a confirmation if their order is successful.  For any other queries, the customer will be contacted.

Goods are sold subject to Availability.

Prices and Payment

The prices quoted on this website are valid for Internet sales only.

All prices and charges on this site are in UK pounds and VAT at 17.5%, but exclude delivery charges (for details see delivery below).

We are entitled to make adjustments to prices to take account of any increase in our supplier's prices or the imposition of any taxes or duties. Prices may be subject to change if the price published for the goods is wrong. In all cases we will inform you of the correct price and give you the opportunity to cancel the order.

We accept most major credit and debit cards these include Visa, MasterCard and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Cheque or postal orders are accepted although we cannot despatch the goods until payment has been cleared which can take at least 10 working days.

Goods Supplied remain the property of Tottenham Court Road Direct until paid for in full.

Accepting Orders & Security

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions. We reserve the right to decline your order. In which case you will be contacted to seek an alternative payment method.

Delivery

Tottenham Court Road Direct dispatches goods using Initial City Link Couriers Ltd. They are a well-established national company and with their extensive network of depots they will ensure a speedy delivery of your goods.

Our delivery charges are based on a 72-hour delivery to mainland UK (from when order is successfully processed) Monday to Friday, 9AM to 5.30PM. We can arrange further delivery times i.e. before 7.30AM, an afternoon delivery and even Saturday mornings. There would be a surcharge for these delivery times, and for international rates please e-mail sales@tottenhamcourtroaddirect.co.uk for a quotation.

Please note there is a £20 surcharge on all deliveries to N. Ireland and the Isle of Man.

 We suggest you keep your original packaging in case you have any reason to return your purchase (see faulty or damaged goods below). The reason for this is couriers will not pick up items unless they are packed adequately in the original packaging. Alternative packaging will be sufficient as long as it provides the same protection to the goods. However, we strongly advise you use the original packaging.

Damage in transit

The guarantee excludes faults caused by accident, neglect or misuse by the consumer. If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only. It is imperative you fully inspect the goods at the time of delivery. If you do not state any visual damage on the delivery consignment note, you have then accepted the delivery to your satisfaction and you will be held responsible for any damage reported after the delivery is made so the cost of delivery, collection and administration cost will be charged to your credit card account. This does not affect your statutory rights as a consumer.

It will be your responsibility to inform us of any damages within 5 working days of receipt of goods, as we need to inform our couriers. Couriers will not accept claims made after 5 working days. If goods returned under this clause are found to be perfect and in full working order they will be returned to you and an administration fee will be charged along with the cost of carriage to your credit card account.  This does not affect your statutory rights as a consumer.

Product Guarantee

The manufacturer guarantees all purchases for a period of 12 months, unless stated, from date of invoice. The guarantee excludes faults caused by accident, neglect or misuse by the customer. In addition, routine maintenance (cleaning of dirty audio/video heads etc), consumables (styli, plug fuses, cables, batteries, etc), cosmetic damage and tuning of channels is not covered.  The full cost of service will be charged if no fault is found with your product. You do have the right to have an independent expert assess your goods if you feel this is necessary.

The customer is responsible for returning any goods at their own expense. Damaged or faulty goods on arrival are excluded from this. Please keep your receipt/invoice as no duplicate can be issued. A Receipt must be provided for repairs under warranty.

Extended Warranty (Domestic & General)

For your peace of mind, we offer good value Extended warranties from Domestic & General Repair Protection plan for a total of up to 5 years protection. If you would like to purchase the warranty you can do so by calling 01707 267188. An added benefit is the inclusion of damage caused by accidents. Domestic & General are specialists in extended warranties and have over 6 million plan holders.

Cancellation & Returns

You may cancel your order within 7 working days from the day after delivery; however, we must be notified in writing or by email sales@tottenhamcourtroaddirect.co.uk of your intention to cancel.

Please note that orders that have already been processed will be subject to administration

Charge.

1. Goods must be returned to our Returns Department within 21 days from authorization, at your cost. Alternatively we can arrange collection at your request and you will be charged the direct cost of this collection. After the 21 days, we will not accept returns of unwanted and non-faulty items.

2. Goods must be re-packaged as received. If you have opened the box to examine the product it must be re-packaged with reasonable care in order to prevent any damage in transit back to us. All components and accessories must be returned.

Refunds

Full refund of the cost of the goods will be given upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department who will check if all the correct products have been returned and their condition.

1. If the goods returned are complete and unused including all accessories and in a re-sellable condition: You will be refunded the full invoice amount less the cost of collection

2. If the goods returned are complete and unused but with accessories missing: You will be refunded the full invoice price, less the cost of collection and cost of missing accessories (see below for an indication of the charges).

3.  If the goods returned are not in a re-sellable condition:
We will not accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to your account.

It is your responsibility to return the unwanted items at your expense and risk. Returns will not be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back to us without prior authorisation will be returned back to you and the cost of delivery charged to your account.

Indication of charges for missing accessories:

• Charges /Adaptor: £50 ex Vat
• Headphones: £30 ex Vat
• Instruction Manu: £20 ex Vat
• Lead: £30 ex Vat
• Media Card £50 ex Vat
• Memory stick £50 ex Vat

• Rechargeable Battery: £45 ex Vat

• Remote Control £65 ex Vat
• Product Stands missing or incomplete will be charged at the full replacement cost of the stand plus 25% handling fees.
• Miscellaneous £15 ex Vat.

Contact Details

Returns and Refunds Enquiries:                                  01707 267188

Please return items under the above policy to:            Craig Hi-Fi Ltd

                                                                                     Unit 7 Alpha Business Park

                                                                                     Travellers Close

                                                                                     Welham Green

                                                                                     Herts

                                                                                     AL9 7NT

By Submitting the order it will be deemed you are accepting these terms and conditions.